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Elevating Food Services in Healthcare: A Commitment to Quality and Hygiene

Healthcare is more than just a sector—it’s an essential part of the community, fostering healing and well-being. At Bluspring we proudly manage around 94 hospitals across India, providing services from Facility Management, Security, Landscaping, and Pest Control to specialized Manpower and Food Services. Within healthcare, food services hold a unique role, critical to patient recovery, visitor satisfaction, and the well-being of the medical staff. Here’s a look at the multifaceted approach we take to ensure the highest standards in food services, focusing on quality, hygiene, and the nuances of healthcare hospitality.

1. Delivering Excellence in Patient-Centric Food Services

In hospitals, food is an essential part of treatment, impacting both recovery and overall patient experience. Our chefs collaborate closely with dietitians to curate menus tailored to patient needs. This ensures that every meal aligns with dietary requirements and nutritional guidelines while catering to individual preferences. From texture modifications to specialized nutrient plans, we maintain a level of detail that supports patient recovery and comfort, embodying the best practices in dietary science and culinary care.

2. Prioritizing the Patient’s Attendant Experience

A patient’s journey often involves family members and caregivers who spend extended hours at the hospital, providing emotional and physical support. Acknowledging their role, we extend our food services to cater to attendants, ensuring that they have a nourishing and comfortable experience. Our initiatives in digitalizing food experiences allow attendants to conveniently access meal options, which can make a long day in a healthcare setting more manageable.

3. Catering to a Dynamic and Diverse Visitor Base

Hospitals are bustling centers with visitors from all walks of life—outpatients, families visiting loved ones, and individuals coming for check-ups. Each visitor deserves an experience that is pleasant and comforting. To this end, our food courts offer a wide variety of cuisines and beverages at different meal timings to suit various needs. Visitors have access to meal options that range from light refreshments to full meals, ensuring that everyone has access to satisfying, high-quality food throughout their time in the hospital.

4. Sustaining the Spirits of Doctors and Medical Staff

Doctors and staff are the heart and soul of every hospital. Their dedication demands an environment that fosters well-being, including access to nutritious, delicious meals that keep them energized. At Quess Food Services, we prioritize keeping medical professionals well-fed and engaged, offering diverse menu options and regular food promotions to bring variety and excitement to the cafeteria experience. Engaging them with food festivals, themed events, and promotions not only caters to their health but also boosts morale, enhancing the overall hospital atmosphere.

5. Mastering the Art of In-House Banqueting for Events

Hospitals often host medical events, expert consultations, and even celebrations that require banquet-style catering. Organizing and executing these events within a healthcare environment is both an art and a science. Our team at Quess has perfected this, setting high standards for on-site event catering that aligns with the hospital’s protocols while delivering an exceptional culinary experience. From formal events to small gatherings, we cater with precision and care, earning accolades for our dedication to excellence.

Meeting the Growing Demand for Specialized Healthcare Food Services

The healthcare industry is expanding, and with it, the demand for food services that meet the unique needs of healthcare settings continues to grow. Quess Food Services is proud to be a leader in this space, continually evolving our food service practices to meet the highest standards of quality and hygiene. By specializing in healthcare food services, we embrace the opportunity to contribute to a sector that directly impacts the well-being of our communities.

Our commitment goes beyond serving meals; it is about creating an experience that aligns with the values of healing, comfort, and care. With a foundation of expertise, quality, and innovation, Quess Food Services will continue to elevate food services in healthcare, ensuring that each meal supports recovery, strengthens families, and sustains those who dedicate their lives to caring for others.

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Sonial Kaul

VP Sales, F&B

Sonia is a seasoned business growth consultant with over 25 years of experience in crafting transformative solutions for clients. She has previously held leadership roles in Business Development and Growth Strategy at Sodexo, Sify, Ricoh, and Xerox. Throughout her career, she has led and executed comprehensive account plans that have contributed to clients business and organizational goals. In her current role, she collaborates with both internal and external stakeholders to designexceptional, industry-leading experiences for clients in the field of food services.

Vinod Natarajan

VP, Operations

A professional with 25+ years in the Food & Beverage sector, Vinod Natarajan is a proven leader in operations, known for driving growth, managing large-scale operations, and executing strategic initiatives. His extensive experience spans corporate, healthcare, and educational environments, where he has ensured seamless service delivery and operational excellence.

Leveraging years of experience in leadership, Vinod has successfully worked with leading organizations like Jones Lang LaSalle, Manipal Integrated Services, Columbia Asia Hospitals, and
Taj Hotels. He has played an essential role in improving operational efficiency, service quality, and cost management. As a certified ISO 22000 Lead Auditor in Food Safety Management, he brings a methodical approach to process management, while keeping the customer at the core of his strategy.

With an academic background in Catering Science & Hotel Management from Bharathiyar University and further executive management training at IIM Kolkata and IIM Ahmedabad, he is instrumental in driving the growth and operational efficiency at Indya Foods, while leading teams to deliver superior food service experiences.

Dinesh Villan

General Manager, Corporate Chef

At the helm of Quess Corp Ltd’s culinary operations, Dinesh Villan serves as the Corporate Executive Chef, responsible for leading the preparation of 2 lakh meals daily across multiple locations. Drawing on over 24 years of expertise, Dinesh has successfully improved the diversity of the menu, streamlined kitchen operations, and reduced food costs while ensuring each meal meets the highest standards of quality and nutrition.

His innovative approach combines modern culinary techniques with data-driven strategies to drive operational excellence. Prior to his role at Quess Corp, Dinesh played pivotal roles at organizations like Billion Smiles Hospitality and Norwegian Cruise Lines, where he fine-tuned his skills in managing high-volume kitchens, R&D-driven menu development, and training culinary teams. Holding an MBA in Operations Management, a Diploma in Hospitality Management, and certifications in ISO 22000 and HACCP, Dinesh is a true leader in the culinary field.

Ishaan Sarkar

Chief Business Officer, Food Services

Known for his exceptional leadership in the food services industry, Ishaan Sarkar has demonstrated an unmatched ability to drive growth and innovation. In his role as Chief Business Officer at Indya Foods, he has played an integral part in expanding the company’s market presence, while also launching new revenue streams. Under his leadership, Quess Food Services has successfully navigated large-scale food operations, implemented retail and packaged food offerings, and embraced digital transformation to enhance service quality.

Having over 20 years of experience in hospitality, Ishaan’s career began at the Taj Group of Hotels, where he honed his skills in F&B operations and customer service. Over the years, he has played key leadership roles in managing large-scale food services for prominent multinational companies like Sodexo, PVR, Reliance Industries, RMZ Corp, and VR Malls. His strategic approach has resulted in higher client retention, improved operational performance, and revenue growth across several business verticals.

A proud recipient of Quess Corp ‘Rising Star Award,’ has demonstrated exceptional leadership in renovating pivotal F&B projects and executing successful pan-India food festivals. His impact
extends to implementing transformative training programs that have empowered teams across the nation. Beyond his operational expertise, Ishaan is an influential thought leader in the food services industry, offering valuable perspectives on sustainability, digital transformation, and culinary innovation. With his unwavering commitment to excellence, he continues to drive Quess Food Services’ success, positioning the company at the cutting edge of innovation and customer satisfaction.